Order Info Direct Ordering & Shipping Information

Many of our proprietary products are available at your local hobby dealer. However, in today's economy it is difficult for some of the dealers to have the financial resources to stock actual model building products such as the items we specialize in. They seem to concentrate only on ARF products. Also, some hobby dealers do not handle our products because many only deal with two or three of the major hobby distributors. Those dealers may not be interested in dealing with alternative distributors such as ourselves. As a result of their business practices, our products are sometimes not available to their customers. Unfortunately some of those dealers will simply tell customers who are interested in our products, that our products are not available, even if those items are available for them at typical dealer discounts to sell to their customers. 

YOU CAN ORDER DIRECT USING OUR SHOPPING CART

All NELSON Hobby Products can be ordered directly from NELSON Hobby Direct, our direct mail division. We will be glad to process your order, no matter what size the order. You can order online with our shopping cart or contact us directly.

Offered is a professionally designed ordering system that is very user friendly. An email ordering form is also provided for special non-stock orders such as custom paint colors and specially designed servo arms and bellcranks. Both the shopping cart and email orders will feature a secured credit card system to insure credit card confidentiality.

Up to 20% Shopping Cart Discount.

Offered is a significant discount for shopping cart orders. There is a major cost savings for us to process the shopping cart orders and our cost savings is being passed on to our shopping cart customers. A varied discount structure is offered. The larger the order the greater the discount. This discount only applies to orders placed in our shopping cart.  Orders by Phone, Fax, and Letter, our standard 10% discount is offered for orders over $100.00.

Shopping Cart Order

Discount Schedule:

(Only applies to orders placed with our shopping cart.)

Orders over $49.90 and under $99.90 a 5% discount applies.

Orders $99.90 and under $149.90 a 10% discount applies.

Orders $149.90 and under $199.90 a 15% discount applies.

Orders over $199.90 a 20% discount applies.

No discounts for net price items.

The discount if applicable, will be shown in the summary at the end of the shopping cart order process. The discount is shown as a Price break Discount. Discount is not shown as the individual items are ordered or placed into the shopping cart.

Exceptions to discount: Items that are listed as a net price in our web site and shopping cart catalog do not have any additional discount. This would include items such as our HVLP spray equipment, LiteFAB, ColorFAB, and LiteFILM. Other items may be added at a later time when those special items are offered. 

BACK ORDERS:

Unfortunately back orders will occur from time to time. Sometimes the products are difficult to get or we simply sold out of the product before we could replenish the inventory of those items. If an order is shipped and charged to the customers credit card and there is a item back ordered, we will not charge the customer for the item back ordered. If the back order is processed approximately within the 30 days from the order was received, then the credit card will be charged for the shipment of the back order.

Back orders will be held for approximately 30 days. If the product is back in tock after that time, we will contact the person to see if the item is still needed

PAYMENT:

Payment can be made by Money Order, credit card (American Express, Master Card, Visa, Discover) or by check. Please allow 10 days for check to clear. We only ship COD by UPS Cash/Money Order.

We do not charge credit cards until the order has been processed and ready to be shipped.

Foreign payment by credit card is best. International money orders made in USA funds are OK. Check drawn on a USA bank, or wire transfers can also be used. Add $15 to wire transfer amount to cover our bank fees.

TEXAS SALES TAX:

A 8.25% sales tax is applied to all retail orders shipped within the state of Texas.

SHIPPING COST AND METHOD:

Shipping costs are charged to the customer for all orders.

The discount we offer on shopping cart orders reduces the shipping cost and many times actually exceeds the shipping cost.

We ship only by US Postal service. Most orders are shipped Priority Mail. The Priority Mail Flat rate shipment of $10.35 and $13.95 is an excellent way of shipping most paint orders.

Orders sent to Canada are sent by US Mail Air Parcel or Air Mail Letter Post, which ever is cheaper. Orders can be sent via UPS upon special request. As a courtesy for our modeling neighbors in Canada we do not add a service charge for US Postal shipping.

FOREIGN ORDERS:

We can not, and will not indicate a lower cost on any customs forms. We will indicate the actual cost and basic description of the order that the customer is paying for. It is against our government laws for us to falsify the value of a shipment so the customer will perhaps pay less duty or taxes. If this policy is unacceptable, we can ship the customer order to someone or address designated by the customer here in the USA and that person can ship the order to the customer.

HANDING CHARGE:

There is a $5 low order charge added for orders under $10. It is not cost effective for us to ship orders under $10. The cost of processing the order is more than the  profit that is generated.

There can be additional special shipping costs on some unusual size  or possibly hazard products (the shipping of our paint does not require a hazardous fee charge) and those costs will be passed on to the customer. Customer will be notified on such costs.

RETURN OF MERCHANDISE &

SHIPPING DAMAGE:

Please contact us for information on any questions of return of merchandise or shipping damages.

SHOPPING CART ON-LINE

ORDER SYSTEM:

Our shopping cart software is one of the latest types. Offered is a few comments to help make the use of the shopping cart easier.

Shipping charges quoted in shopping cart.

The shipping charges presented after the order has been selected and placed into the shopping cart are only estimates. Each item ordered has an individual weight, but when those items are combined with other items and the weight of the shipping container and internal packing is added, the total shipping weight and cost may be different than what is shown on the completed order form. Insurance cost and COD fees are not factored into the shipping costs presented. The additional cost for insurance is a small amount and in most orders we pay for the insurance cost, but not COD fees.

Selecting method of US Postal Service.

When the items ordered are placed into the shopping cart, and have been verified by the customer that they are the items wanted, then the next step is to select the method of shipment. We now only ship by US Postal Service. If special shipping methods are necessary, we can arrange for that, but the shipping costs can be significantly higher.

Small somewhat unbreakable items (a servo arm for example) may be shipped in a first class mailing pouch.

Before selecting which US Postal Service shipping service are used, the customer should contact the US Postal Service web site at www.usps.com and determine which types of service are offered for the items to be shipped. There are size restrictions that control which type of shipping method can be used. For example, a roll of LiteFAB which will be shipped in a 30 inch long box, may only be shipped by air parcel post and not by the cheaper air mail post. If the customer selects a method of shipment that is not allowed for the shipment size, weight, contents, etc., then we will select a method of shipment that is similar that can be processed.

Also consider the problems of shipping something like a 3/8 x 30 piano hinge. There can be a much higher chance of shipping damage with the fragile 30 inch hinge. Selecting a 20 inch hinge would be much better for shipping. Shipping a 30 inch roll of fabric is not a problem since it could be bent in half in shipping and not cause any damge to it.

Acknowledgement of order and time to process orders.

When a customer's order is placed in our shopping cart, there will be an email acknowledgment sent to the customer stating that the order has been received. There is an estimated shipping time presented. However that does not mean the order will be received by that time. The time presented is only an estimated time of the actual shipment.

As previously mentioned, the customers credit card is not charged until the order has been processed and ready for shipment.

NELSON Hobby doesn't have a large group of workers standing by to immediately ship orders soon as possible. Depending on what is going on at the time orders are received, it can take up to a week to fill a order. You can email us any time in regards to the status of your order.

Since we manufacture several of our products, we may not have inventory sitting on the shelf packaged and ready to be shipped. Those items perhaps have not been packaged yet. Even if we have the product components in stock, we can have a delay due to retail packaging of that product.

Therefore, please allow about two weeks before you can expect to receive anorder placed with us. Custom orders such as special control linkage and custom paints could take longer. We will make every effort to process your order as quickly as possible.

We understand that this shipping delay is not desirable for our customers, but at times there is nothing we can do about it. We just do the best we can. Your patience is appreciated. As our business grows, we hope to be able to speed up our order processing.

If you have a question about the availability of any orders placed with us, please call or e-mail that request in the spaced noted on your computer screen order acknowledgement.

SPECIAL ORDERS:

To order any items that are not listed in our shopping cart, typically custom paint colors and linkage, go to our shopping cart to the Information box at the lower left corner of the main page. Click on contact us and a blank form comes up where you can type in what you would like to order. When you click on, continue and it will automatically be emailed to us.

When you write up the information to be custom ordered, be sure to explain in detail what you need. It can be helpful for us if you let us know how you are going to use the item ordered. If it a special paint color, tell us what kind of airplane, what size, what type of covering will be used, what kind of primer will be used, will clear nitrate dope (do not use butyrate dope or lacquer primer) be used prior to painting, will it be sprayed on or brushed, and any other information you can share with us? This information will indicate perhaps that too much or too little paint is being ordered, maybe the wrong type of primer has been applied, perhaps white should be ordered as a base if it red, yellow, and orange type paints ordered, or the type of primer being used may not be compatible with our paint.

If you are ordering special linkage, the same kind of information is helpful for us. What kind and size of airplane, what kind of engine, type and brand of servos with servo part numbers if possible, are servos slaved together, pull-pull cables going directly to a servo or will a bellcrank be used, and any other information you can share with us. If the linkage being ordered doesn't seem to be practical or will work satisfactory, we would like to have the opportunity to perhaps suggest something different from what you have ordered.

Notes on special orders.

A confirmation of your order will be sent to you by email for your records.  Custom paint orders have a $5 handling charge per color and minimum quantity is a pint. Allow two weeks for processing.

Custom servo arms and bellcranks have no handing charge. Width for a single servo arm is from center to outside attach point. Width for a double arm is from the outside attach points. Offset required for double arms and bellcranks is from the center of the pivot point of the servo or bearings to the distance between the two outside attach points. Allow two weeks for processing.

Special Orders

Click here for blank email form.